Terms of use

Copyright

Except as otherwise provided, the copyright herein such as of text, graphics, icon, image, photograph belong to “the Entaniya web shop.” Customers in “the Entapano Shop” are required to enjoy solely shopping and no other purposes.
Any contents of the site shall not be reproduced without the written consent. Violation of any part of the above policy is subject to the civil and regulatory penalty.

Payment

Provide such information such as card number, name of the purchaser, date of expiry, address, and phone number. Incorrect information will cause a delay in processing your order. Billing date will be the date when the merchandise is shipped.

Shipment

The merchandise which have been ordered before 00:00 JST will be shipped the following day except Saturday, Sundays and holidays unless otherwise specified.

EMS
Merchandize will be shipped through EMS and/or e-packet by Japan Post Office. However they can be shipped differently as required by the destination countries. Under the ordinary condition, international shipping will take approximately from two weeks to maximum of four weeks depending on the destinations. Shipment’s tracking service is provided by Japan Post office. We will send “tracking number” to customers.
http://www.post.japanpost.jp/int/information/index_en.html

FedEx
Merchandize will be shipped through FedEx.
Under the ordinary condition, international shipping will take approximately from three days to maximum of a week depending on the destinations.
Shipment’s tracking service is provided by FedEx. We will send “tracking number” to customers.
www.fedex.com/

A careful packing is being guaranteed, however any unexpected damage was seen on delivery, simply do not accept the package and check the contents together with local post office staff.

Countries Entaniya will Ship To
PLEASE NOTE Shipments to Ireland, United States, Argentina, Italy, United Kingdom, Austria, Netherlands, Canada, Greece, Switzerland, Sweden, Spain, Czech Republic, Denmark, Germany, Norway, Hungary, Finland, France, Belgium, Poland, Portugal, Luxembourg.

Duty/Tax

The terms of sale is DDU “duties and taxes unpaid”. The price shown does not include such items as VAT, import duty, tax and other unpredictable charges against middleman and agents. In case of these unexpected charge needed in the due course, these charges should be paid by the customers. For more information regarding your country’s custom policies, please contact your local customs office or its agents.

Return/Exchange

We will exchange the products if damage and trouble caused solely by the company and d if the wrong product is being sent in international transactions. However in case of the same kind of products are out of stock, they will be refunded by the below procedure.
1. Notify our customer service center of the damage with detailed and reasonable explanation within 30 days after delivery.
2. Return the damaged item to the designated place as it was originally shipped or follow the instruction of our staff at customer service center.
3. Use the enclosed packing slip and return form, when returning damaged products
Sorry, return policy will not apply for the products shipped overseas, due to customer’s convenience.